Returns And Exchanges

RETURN & EXCHANGE POLICY
Let’s keep it simple. We guarantee you will be satisfied with your purchase from yudulife. Period. If you don’t like what you bought from us, we’ll be bummed. But we’ll accept your return, provided you meet the following conditions:

Return the item within 14 days from the date of shipping to receive a refund to your credit card. If we receive your return later, you will receive a yudu merchandise credit.

Merchandise must be returned unworn, with original tags attached.

For all exchanges, you will be charged a flat-rate fee of $10.00 to send replacement items(s) back. If you do not want the credit card account on file to be refunded, we ask that you please include a separate credit card number along with the return. Please note, separate charges may apply for Canada and International orders.

In regards to returns we ship UPS Ground. If you return your purchase, a flat-rate fee of $8.00 will be deducted from the total refund. Please note, separate charges may apply for Canada and International orders.

Please contact us at service@yudulife.com or at 301-654-9018 if you have any questions about our return/exchange policies.

RETURN/EXCHANGE PROCESSING
Step1: Return/Exchange Request

Please print out the Return/Exchange Form. It is imperative that you complete the ORDER, RETURN, and/or EXCHANGE sections of the form for us to process your return/exchange. Make sure you include the SKU#, style#, product name, color, size, quantity, and price. You can find the necessary information on your original invoice. If your computer is unable to print the Return/Exchange Form, email us at service@yudulife.com and include the following information:

  • First and Last Name
  • Billing and Shipping Addresses (if different)
  • Phone Number
  • Order Number (found at the top of your original invoice)
  • Items for Exchange
  • Reasons for Exchange

Step 2: Pack and Ship

Place the form with the items into a secure package (the original packaging if possible). Packages must be sent prepaid (insured if possible). We will not accept C.O.D. deliveries. yudu will only reimburse return shipping fees in the event that product was sent incorrect or is damaged or defective.

PROCESSING TIME
Depending upon how you ship your package and from where you ship your package back to us, it can take up to two weeks for us to receive it. Please allow 1-2 billing cycles for all credit card refunds to appear on your statement.

Unfortunately at this time all online purchases must be returned/exchanged through our online store yudulife.com. We apologize for any inconvenience this may cause.

DAMAGED / DEFECTIVE / INCORRECT ITEMS

If the item(s) sent was incorrect, damaged or defective, please contact customer service by phone or email. We apologize for any inconvenience.

Please contact us at service@yudulife.com.

Attn: yudu Customer Service Returns
7910 Woodmont Avenue, Suite 1106
Bethesda, MD 20814
301-654-9018